About Us
 
 
 
 

Our Agency Policies 
Pursuit of Excellence 
We deliver excellent customer service and aim to be the best in everything we do. We endeavour to attain high standards of professionalism and service delivery to singles and exceed the standards set by SDN on the code of professional conduct

Safety And Security
We regard safety as an essential to our operations. We maintain and adopt practices that promote the safety of our customers and staff. All customer data and information are private and confidential for the use of dating and matching purposes only. All dating activities are conducted under a safe and secured environment. We protect and ensure the privacy and security of our customer information. (Please see our Privacy and data protection policy).

Customer First
Our customers are foremost in our minds all the time. We go the extra mile to exceed their expectations. Love Express does not guarantee marriage for attending our events and activities.

Concern for Staff
We value our staff and care for their well being. We treat them with respect and dignity and seek to provide them with appropriate training and developement so that they can lead fulfilling careers.

Integrity
We conduct our business with integrity, transparency and trustworthiness.

 

Our Corporate Vision
To be recognized, trusted and valued as Singapore’s premier dating agency.

 

Our Mission
To help local singles meet up with the opposite gender through events and personalized dating services.

 


Competencies Attainment By Love Express 
Awarded by National Council of Social Service under Ministry of Community Development, Youth and Sports, Singapore 
Certificate of industry approved competencies for:-
-         Providing Personalised Dating Services,
-         Organise Dating Events and
-         Establish and Manage a Dating Business

Why Our Events Are Simply Better?
We have organised hundreds of events and our events well received and as Love Express has innovated and developed the below processes:-
(1) Profiling of events and selecting of good venues to meet the needs of singles
(2) Sizing and gender balancing of the group. Group size and gender balance is optimised for matching based on the nature and type of event activities.
(3) Design of special interaction sessions and games
(4) Event facilitation
(5) Matching process and follow up

Come and join our events to experience them!

Recent Thank you Notes and Testimonies from Customers
‘Thank you very much to Deon & her husband for their friendly & great service. I had also met many new and great friends’. Mr Leon Ong, 30, Engineer

'Thank you for organising the really pleasant event today. Even though I did not manage to make presentable sushi, I enjoyed getting to know some truly awesome guys.' Miss Lee K.A, 29.

 'I attended this event yesterday and I enjoyed myself thoroughly. It was the first time that I have attended such events.' Mr V. Han, 32, Professional/Executives.


Dispute Resolution Procedure with Clients 
Love Express has a process for handling disputes which is in line with the Dispute Resolution Procedures provided under the SDNTrust Accreditation Programme. The 3-step process is as follows:
Step 1: IDENTIFY DISPUTE. We receive the client complaints via an email or telephone or by post.
Step 2: RESOLVE TO SETTLEMENT. We will respond and try to resolve the complaint with the client within three working days. If the investigation into the complaint cannot be completed within three working days, we will send a written acknowledgement to the client, indicating the agreed timeframe with client to resolve the dispute.
Step 3: SEEK HELP FROM INDEPENDENT ALTERNATIVE DISPUTE RESOLUTION BODY. If the dispute remains unresolved, we will refer the complaint to SDN. SDN will direct the parties to an independent Alternative Dispute Resolution Body, such as Small Claims Tribunal, Singapore Mediation Centre or CASE.